Start with the accounts and people involved
A domain may be in a former employee's account. Several vendors may have administrator access. A page may be waiting for approval because nobody knows who can give it. We review your setup with the people involved and work through those gaps.
The result is an account register, named owners, a publishing approval process, and a schedule for checking them. Your organization keeps control of its accounts and policy decisions.
What we put in place
Ownership and access
Record who controls the domain, hosting, CMS, and connected services. Review who has access and what should happen when someone changes roles or leaves.
Publishing roles
Decide who writes a page, who checks it, and who can publish it. A routine news update may need a different approval path from a change to payment instructions.
Standards and patterns
Give editors checks for headings, links, images, accessibility, and content accuracy. Use shared templates where they help keep pages consistent.
Vendor oversight
Document which vendor handles which systems, how problems are reported, and what must be handed over when a contract ends.
Keeping the plan current
An ownership document gets out of date when staff, vendors, or systems change. Ongoing oversight gives someone responsibility for reviewing it and following up on unresolved decisions.
We can review account access, upcoming website work, and outstanding approvals with your team on an agreed schedule. Our website governance framework includes an example approval record and access review.
The same process can cover accessibility reviews, cookie consent implementation, and ongoing website support, so those jobs have an owner too.
See an example approval process.
Our guide shows how to record an approval for a specific page revision, assign WordPress permissions, and review access when someone leaves.
Read the website governance guideNeed help sorting out responsibilities?
Tell us who maintains the site and where work gets held up. We can start with the accounts, vendors, or publishing process that need attention.
Discuss website governance